Refund policy
Return and Refund Policy
General Return Conditions
Because nail products are intended for professional use and come into contact with skin and nails, we only accept returns of items that have not been opened or used.
You may request a return within 14 days of delivery. The item must be unopened, unused, and in its original packaging. Opened or used items are not eligible for return, except when an item arrives damaged or defective, or we send the wrong item.
How to Request a Return
To request a return, email us at sirena.beautyy@gmail.com. Include your order number and the reason for the return. If the item is damaged or defective, please attach clear photos showing the issue.
All returns must be approved in advance. Items sent without prior authorization cannot be accepted or refunded. Once your return is approved, we will provide further instructions and the return address.
Return Shipping
Customers are responsible for return shipping costs for approved standard returns. If an item arrives damaged or defective, or we send the wrong item, Serena Nail Shop will cover the return shipping cost.
Original Shipping Charges
Original shipping charges are non-refundable for standard returns. This does not apply if an item arrives damaged or defective, or we send the wrong item.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged or you receive the wrong item, contact us within 7 days of delivery and include clear photos of the item, packaging, and shipping label.
Once the issue is verified, Serena Nail Shop will replace the item or issue a refund at no cost to you.
Defective Items
If you discover that an item is defective after receiving your order, contact us within 14 days of delivery. Include photos or other information showing the issue.
Once verified, we will replace the item or issue a refund at no cost to you.
Exchanges
If you discover a defect or damage, you may request an exchange. The fastest way to receive a different item is to request a return of the original item, if eligible, and place a new order.
Refunds
After we receive and inspect your returned item, we will let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Refunds are typically processed within 10 business days, but your bank may take longer to post the funds.
If more than 15 business days have passed since your refund was approved, email us at sirena.beautyy@gmail.com.
Copy of This Policy
A written copy of this policy is available upon request. To request a copy, email us at sirena.beautyy@gmail.com.
Order Cancellations
You must request an order cancellation before the order has shipped. Once an order has shipped, it cannot be canceled, but you may request a return under this policy.
Contact
Serena Nail Shop
Email: sirena.beautyy@gmail.com