Shipping policy
Shipping Policy
Thank you for visiting and shopping at Serena Nail Shop.
U.S. Shipping
We currently ship orders within the United States.
Orders of $150 or more qualify for free standard shipping within the United States. For orders under $150, shipping costs are calculated based on the weight of the items.
Please note that items in the Equipment category may have different shipping rates due to the size and weight of the package. The exact shipping cost will be calculated and displayed at checkout.
Order Processing
All orders are processed within 1–2 business days after payment is received. Orders placed on holidays may require additional processing time. During periods of high order volume, shipments may be delayed by a few business days. If there is a significant delay in processing your order, we will contact you. You can also contact us by email at sirena.beautyy@gmail.com or by phone at (818) 535-1420.
Shipping Methods and Delivery Estimates
Orders are shipped via USPS or UPS using the shipping method selected at checkout. Estimated delivery time is 2–5 business days, depending on your location.
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.
Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information usually becomes available within 24 hours.
Incorrect Addresses and Changes to Orders
Please make sure your shipping address is correct before placing your order. If we are unable to verify the address, we will contact you and ask you to confirm or correct it.
If you notice an error in your address after placing your order, please contact us as soon as possible at sirena.beautyy@gmail.com or (818) 535-1420. We will try to make the correction before the order ships, but we cannot guarantee that changes will be possible once processing has begun.
If we are unable to obtain a corrected address before the order ships, the order may be canceled and refunded. Serena Nail Shop is not responsible for packages shipped to an incorrect address provided by the customer.
Once an order has been placed, the shipping method or payment details cannot be changed. Items may be returned in accordance with our Return Policy.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery. Include clear photos of the package, the damaged items, and the shipping label. Please keep all packaging until the issue has been resolved.
Once the damage is confirmed, we will replace the items or issue a refund at no cost to you.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please contact us within 7 days of the delivery date at sirena.beautyy@gmail.com or (818) 535-1420.
Before contacting us, please check around your property, your mailbox, the package room, the front desk, and with building management. You should also check with household members or neighbors who may have accepted the package.
We will review the tracking information and, if necessary, open an investigation with the carrier. We may ask you to provide additional information.
If the carrier confirms that the package was lost or misdelivered, we will offer a replacement or refund at no additional cost.
If tracking and carrier records confirm delivery to the address provided at checkout, a refund or replacement is not automatically guaranteed. We will review the circumstances and available delivery evidence before determining an appropriate resolution.
Carrier investigation timelines vary.
Hawaii, Alaska, and Puerto Rico
Flat-rate shipping is not available for deliveries to Hawaii, Alaska, or Puerto Rico.
Shipping costs are calculated based on the package weight and dimensions, as well as the delivery address.
International Orders
Serena Nail Shop does not currently ship to Canada or European countries.
Package Forwarding Services
We are not responsible for packages shipped to freight forwarders, package forwarding companies, or other third-party delivery services. If you use one of these services, you assume responsibility for the shipment once it reaches the forwarding address.
Agreement
By using our website, you agree to this Shipping Policy, our Privacy Policy, and our Return Policy.